Support for Shared Patients

Our physician liaisons are clinically-trained health professionals who meet regularly with referring physicians with the goal of improving health outcomes for shared patients. Working with a physician liaison can help you:

  • Improve care coordination with Duke Health
  • Keep up-to-date on changes and enhancements to key Duke Health service lines
  • Streamline clinical workflows to promote higher-quality care for shared patients
  • Gain access to Duke MedLink – a secure, Web-based connection to Duke’s EMR
  • Learn about our accountable care organization (ACO)—Duke Connected Care—and other opportunities to integrate more closely with Duke Health

To connect with a physician liaison, contact the Duke Population Health Management Office.

To refer a patient, call 1-800-MED-DUKE (800-633-3853).


Meet Our Physician Liaisons

Melissa SullivanMelissa Sullivan, MHA, BSN, RN, CPPS

Melissa, team lead for Duke's physician liaisons, has been a part of Duke University Health System  since 2005. She worked clinically as both a pediatric ICU nurse and lung transplant coordinator and most recently served as the Patient Safety Officer at Duke Raleigh Hospital. Melissa holds a Masters of Health Administration from Pfeiffer University and a Bachelors of Science in Nursing from the University of North Carolina at Wilmington. She is a Certified Professional in Patient Safety and is passionate about partnering with healthcare providers to improve the safety and quality of care we provide to our patients across the continuum.  | cell: 919-886-2172 | fax: 919-385-7572


AnneMarie HawthorneAnne-Marie Hawthorne, RN, BSN

Anne-Marie has worked at Duke for 10 years as a Patient Resource Manager, DHTS EMR trainer and educator, and most recently as a Revenue Manager/Project Manager for Duke University Hospital Finance. She is from Durham, and received her Bachelors of Science in Nursing degree from the University of North Carolina at Greensboro.  | cell: 919-717-0133 | fax: 919-613-2316


Photo of Michelle PhillipsMichele D. Phillips, RN, BSN, MBA, CCM

Michele is a Registered Nurse certified in Case Management. She has been a Registered Nurse for the past 16 years and has 14 years of Case Management experience in the ambulatory, inpatient and insurance settings.  She has worked with Johns Hopkins Healthcare and Florida Blue partnering with Primary Care practices to assist them in establishing a Patient Centered Medical Home.  Michele’s work experience includes, positions as the Director of Case Management at GBMC in Towson, MD and as the Assistant Director of Case Management at Duke University Hospital in North Carolina.  She holds a Masters of Business Administration from the University of Phoenix, a Bachelorette of Science in Nursing from Villa Julie College and an Associates Degree in Nursing from Harford Community College. | cell: 919-451-5187 | fax: 919-385-9389


Lorie RobertsonLorie Robertson, RN, BSN

Lorie has been a nurse since 1996, and a physician liaison since 2004; working first at a private oncology specialty group and a community hospital before joining Duke in 2013. Prior to becoming a physician liaison, Lorie was an endoscopy manager, OB-GYN nurse manager, and a breast navigator, tobacco cessation specialist, and worked in a dialysis, orthopaedics, GI acute care and surgery center. She received her nursing degree at Sandhills Community College in Pinehurst, NC, and her Bachelor of Science in Nursing at the University of North Carolina in Wilmington. | cell: 919-812-7795 | fax: 919-660-1038


Marlena ScarboroughMarlena Scarborough, RN, MSN

Marlena has been a nurse since 1994, and has worked at Duke since 1998. She has nursing experience in many different areas of the health system, including the ICU, medical-surgical, case management, nursing education and nursing administration. Marlena has been a physician liaison since 2008. She received her Bachelor of Science in Nursing at East Carolina University and her Masters of Science in Nursing from Duke University's School of Nursing in Healthcare Leadership. | cell: 919-323-0997 | fax: 919-660-1036